Role : 971 

Independent Chair of Consumer Panel is required by a leading UK utility company.

Our client is a one of the UK’s leading water companies servicing both large areas of the West Midlands (including Walsall, Sandwell, Dudley, Tamworth, Uttoxeter, Burton, Lichfield, Sutton Coldfield, Cannock) and Cambridge.

It is looking to recruit an independent Chair to bring together and lead its new Customer Panel. Initially, the role of the panel will be to review and challenge, where appropriate, the Company’s Regulatory performance commitments. The Panel’s role will evolve to challenge the Company as it prepares its business plan in 2019. It will ensure the Company engages effectively with its customers and stakeholders to enable it to understand and respond to changing customer priorities and deliver a business plan that meets the needs for the future. The Chair of the panel will play an active role in recruiting independent members to the panel and will be required to attend meetings and provide reports to our board and our Regulator.

It is intended that the panel will formally meet two or three times a year. We estimate that the total time commitment needed to fulfil the role will be between 8 and 12 days a year including time spent learning about the company (when possible induction and briefing sessions will be scheduled around panel meetings), helping to recruit independent members, preparing for panel meetings, follow-up work including writing reports to our Board and the regulator, and having informal conversations with members, managers/executives, customers and other stakeholders.

In return for this commitment the role will be remunerated through an annual fee of £10,000 plus travelling expenses.

The successful candidate will have the following attributes:

  • A current household customer of either South Staffs Water or Cambridge Water.
  • Senior management experience at Director-level or above (or close equivalent).
  • Readiness to Chair and lead a Panel, including experience of being a member of a panel or Board or similar body, and participating in its agenda setting, discussion management, composition, information requirements and fulfilling its governance responsibilities.
  • Either a proven interest in community/customer activities, or a track record of developing a commercial advantage through superior customer insight and customer service.
  • Awareness of the utility sector and its strategic impact on customers (residential or commercial) from either a provider or customer perspective.
  • Excellent communication skills and able to influence, participate and constructively challenge.

This role will close at 9am on Monday 13th July 2015 although candidates are encouraged to apply early.

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